Refund Policy

This Refund Policy explains when PanLinkGo provides refunds or restores download entitlements. It forms part of our Terms of Service and does not limit any rights you may have under applicable consumer law.

1. Our Refund Principle

For paid downloads, we will first make reasonable efforts to complete the delivery, including retrying the task, retransferring files, or fixing download issues.

If we are ultimately unable to deliver a paid download, we will refund the undelivered service.

This applies even if the failure is caused by a third-party file service after payment has been completed.

2. When a Download Is Considered Delivered

A download is considered successfully delivered when PanLinkGo has completed the required file transfer and provided you with a working download link or another valid delivery method.

Files remain available for 7 days after they become ready.

Once a working delivery method has been provided, the service is not refundable solely because you:

• change your mind or no longer need the files;
• selected the wrong files;
• obtain the files elsewhere;
• do not download them within the 7-day availability period; or
• cannot use the files with a particular device or application.

3. Failed or Partially Completed Downloads

If a paid task cannot be completed, we will first attempt to resolve the issue.

If the entire task ultimately cannot be delivered, we will refund the full amount paid for that task.

If only part of the task cannot be delivered, the successfully delivered portion is considered completed and we will refund the value attributable to the undelivered portion.

4. Issues That Are Not Refundable

A refund is not provided where PanLinkGo has correctly delivered the files but the problem is caused by your device, browser, internet connection, storage space, or software configuration.

If you believe the delivery itself is faulty, contact us and we will investigate. If the issue is confirmed to be caused by PanLinkGo, we will attempt to fix or redeliver the files. If delivery still cannot be completed, the failed-service refund rules above will apply.

PanLinkGo also does not provide refunds for defects that already existed in the original source files, including corrupted, incomplete, misleading, incompatible, or malicious files.

Processing delays alone do not qualify for a refund if the task is ultimately delivered successfully.

5. Cancellations

Paid tasks normally begin processing shortly after payment is confirmed.

Once processing has started, a cancellation requested solely because you changed your mind is not refundable.

If a task has not yet started processing, you may contact us and we will confirm whether cancellation is still possible.

6. Download Packages

A download package is eligible for a full refund only if:

• the request is submitted within 7 days of purchase; and
• none of the included download entitlements has been successfully used.

Once any included download has been successfully delivered, the package is considered used and is no longer eligible for a full refund.

If a task paid for with a download package ultimately cannot be delivered, the applicable download entitlement will be restored to your account after reasonable remediation attempts have failed.

A failed individual task does not result in a cash refund of the entire package.

7. Duplicate or Incorrect Charges

If you are charged more than once for the same purchase, or you are charged more than the amount confirmed at checkout because of a billing error, we will refund the duplicate or incorrect amount after verification.

8. How to Request a Refund

You can contact us by:

• submitting a support ticket from the PanLinkGo app; or
• emailing support@panlinkgo.com.

Please include your account email, order or task reference, and a brief description of the issue.

For failed one-time downloads, refund requests must be submitted within 7 days after the task is confirmed as unable to be delivered.

For unused download packages, requests must be submitted within 7 days of purchase.

We will review complete refund requests within 5 business days.

9. Refund Method

Approved refunds will be returned to the original payment method by default.

If the original payment method cannot receive the refund, we may arrange another reasonable refund method with you.

Once PanLinkGo issues the refund, the time required for the funds to appear in your account is determined by your bank, card issuer, or payment provider.

10. Payment Disputes

If you experience a problem with a purchase, we encourage you to contact us before initiating a chargeback or payment dispute.

If a dispute is submitted, we may provide relevant payment, task, and delivery records to the payment provider.

Fraudulent or clearly abusive payment disputes may result in restrictions on future purchases.

This does not limit your legitimate rights under applicable law or payment-provider rules.

11. Consumer Rights

Nothing in this Refund Policy excludes or limits any mandatory consumer rights that cannot legally be excluded or restricted.

Where applicable law provides you with stronger rights than this policy, those legal requirements will apply.

12. Contact

For refund, payment, delivery, or download issues:

PanLinkGo app: Submit a support ticket
Email: support@panlinkgo.com